Frequently Asked Questions

What does Duddeston sell?

Duddeston is an online women's clothing store offering a selection of women's fashion for customers in the United States.

Do you offer free shipping?

Yes. Duddeston offers free shipping on applicable U.S. orders.

How long does shipping take?

Our general estimated delivery time is 5–12 business days.

This consists of:

1–3 business days for handling
4–9 business days for shipping

Delivery time may vary depending on the destination city and other logistical circumstances.

How long does order processing take?

Orders generally require 1–3 business days for handling and preparation before being handed to the shipping carrier.

Can delivery take longer than 12 business days?

The 5–12 business-day period is an estimated timeframe.

Occasional delays may occur because of carrier operations, weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact our customer service team.

Do you provide tracking?

Where tracking is available, tracking information may be provided once the order has been processed and handed to the carrier.

Tracking information can take some time to become active after shipment.

What is your return period?

Duddeston offers a 30-day return period beginning from the date your order is delivered, subject to the conditions in our Refund & Return Policy.

Does returning an item cost anything?

Eligible returns are accepted at no cost to the customer.

Please contact customer service before returning an item so that you receive the correct return instructions.

How long does a refund take?

After an eligible return has been received and approved, Duddeston generally processes the refund within 10 days.

The time required for the funds to appear in your account may also depend on your payment provider.

Can I return clothing that I have worn?

Returned clothing should generally be unworn, unwashed, undamaged, and in appropriate condition for resale, with original tags where applicable.

Please see the complete Refund & Return Policy for details.

What if I receive the wrong item?

Please provide your order number and details of the issue. We may request photographs to help us investigate.

What if my item arrives damaged?

Please provide your order number and photographs or other information showing the issue where appropriate.

Can I cancel my order?

We will try to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing or shipment.

What payment methods do you accept?

Duddeston accepts PayPal where available at checkout.

Where is Duddeston located?

Duddeston's shipping and returns address is:

212 Cattle Ridge Rd
Waxhaw, NC 28173
United States

How can I contact Duddeston?

You can contact us through:

Email: support@duddeston.com
Phone: +1 704 542 8813

When is customer service available?

Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed

Messages received outside customer service hours will be handled during the next available business period.

What should I do if I entered the wrong shipping address?

If the order has not entered processing, we will try to help update the address.

Once an order has been processed or shipped, an address change may no longer be possible.

Why has my tracking information not updated?

Tracking information may take some time to update after the package has been handed to the carrier.

If tracking remains inactive for an unusually long period, contact our customer service team so we can review the shipment.

Can I exchange an item?

Contact customer service if you need a different size, color, or product.

Depending on availability and the circumstances, we may be able to assist with an exchange or recommend placing a new order.

Do you store my payment information?

Payment information is handled through the applicable payment provider. Customers using PayPal complete payment through PayPal's payment environment and applicable processing systems.

For more information about personal information handling, please read our Privacy Policy.