Frequently Asked Questions

How can I contact customer support?

You can reach us via our Contact Page, call +44 7537 131721, or email info@duddeston.com.

We are available Monday–Friday, 09:00–18:00 (London Time).

Where do you ship to?

We ship exclusively within the United Kingdom. We do not offer international shipping at this time.

What are the shipping costs?

We offer FREE shipping on all UK orders. No hidden fees and no minimum order required.

How long will it take to get my order?

Our delivery timeline is:

  • Order cutoff time: 14:00 (2:00 PM) London Time
  • Handling time: 1–2 business days (Mon–Fri)
  • Transit time: 2–5 days (Mon–Fri)
  • Total estimated delivery: 3–7 business days

For more details, please see our Shipping Policy.

Is my payment data safe with you?

Yes. All transactions on duddeston.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

How long do I have to return an item?

We offer a 30-day return window from the date of delivery. For full details, please see our Return & Refund Policy.

Where is my order?

Once your order ships, you’ll receive a tracking email. If your order hasn’t arrived within the expected delivery time, contact us at info@duddeston.com and we’ll help.

Contact Information

Store Name: Duddeston
Operated by: PIRSELDO LTD (Company Number: 16199979)
Address: 2 Duddeston Mill Rd, Saltley, Birmingham B8 1AP, United Kingdom
Email: info@duddeston.com
Phone: +44 7537 131721
Hours: Monday–Friday, 09:00–18:00 (London Time)