Shipping policy
Last Updated: September 28, 2026
Duddeston provides shipping services for customers in the United States. We aim to make our delivery process clear by separating order handling time from transportation time.
1. Free Shipping
Free shipping is available on orders shipped within our applicable U.S. delivery area.
No standard shipping fee is added to eligible orders.
2. Order Handling Time
After an order has been successfully placed and payment has been confirmed, the order generally requires:
1–3 business days for handling and preparation.
Handling may include:
- Order verification
- Product preparation
- Quality checks
- Packaging
- Shipping label preparation
- Handover to the applicable shipping carrier
Orders are normally processed in the order in which they are received.
3. Shipping Time
After the order has completed the handling process, transportation generally takes:
4–9 business days.
Shipping time may vary depending on the customer's location, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our direct control.
4. Estimated Total Delivery Time
The general estimated delivery period is:
5–12 business days total.
This estimate combines:
Handling: 1–3 business days
Shipping: 4–9 business days
Estimated total: 5–12 business days
Delivery times can vary depending on the destination city and local delivery conditions.
5. Delivery by City
Delivery times may differ between U.S. cities and regions.
Some locations may receive orders faster than others depending on:
- Distance from fulfillment facilities
- Carrier routes
- Local carrier capacity
- Weather
- Holidays
- Address accuracy
- Regional transportation conditions
- Other logistical circumstances
Therefore, the 5–12 business-day timeframe is an estimate rather than an absolute delivery guarantee.
6. Order Confirmation
After placing an order, customers should receive an order confirmation containing relevant order information.
If you do not receive your order confirmation, check your spam or promotional email folders before contacting customer service.
If you still cannot locate your confirmation, contact:
7. Tracking Information
Where tracking is available, tracking information may be provided after the order has been processed and handed to the shipping carrier.
Tracking information may take some time to become active after the carrier receives or scans the package.
A tracking number showing limited activity shortly after shipment does not necessarily mean that the package is lost.
8. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
This includes:
- Full name
- Street address
- Apartment, unit, or suite number where applicable
- City
- State
- ZIP code
If you notice an incorrect address immediately after ordering, contact us as quickly as possible.
We will attempt to assist, but we cannot guarantee that an address can be changed after the order has entered processing or been shipped.
9. Delayed Deliveries
Although we work to meet the estimated delivery timeframe, delays can occasionally occur.
Possible causes include:
- Severe weather
- Carrier delays
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Delivery access issues
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, contact our customer service team with your order number.
10. Lost or Missing Packages
If tracking indicates that an order was delivered but you cannot locate it, first check:
- Your mailbox
- Building reception
- Property management
- A safe location around your property
- With household members
- With neighbors where appropriate
If you still cannot locate the package, contact us.
We may request additional information or ask you to contact the shipping carrier while we investigate the delivery status.
11. Multiple Items
Orders containing multiple products may, where operationally necessary, be shipped in separate packages.
If this happens, customers may receive more than one tracking number or may receive items at different times.
12. Shipping Address
Our warehouse and returns address is:
Duddeston
212 Cattle Ridge Rd
Waxhaw, NC 28173
United States
This address is provided for shipping and returns purposes.
13. Contact
For shipping questions:
Email: support@duddeston.com
Phone: +1 704 542 8813
Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed