Privacy policy

Last Updated: September 28, 2026

At Duddeston, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Duddeston collects, uses, stores, protects, and discloses information when you visit our website, browse our products, place an order, contact our customer service team, or otherwise interact with our online store.

This Privacy Policy applies to information collected through our website and through communications connected with your purchases and interactions with Duddeston.

By using our website or purchasing from Duddeston, you acknowledge that you have read and understood this Privacy Policy.

1. About Duddeston

Duddeston is an online women's clothing store serving customers in the United States.

Store: Duddeston
Returns & Shipping Address:
212 Cattle Ridge Rd
Waxhaw, NC 28173
United States

Email: support@duddeston.com
Phone: +1 704 542 8813

Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed

2. Information We May Collect

Depending on how you interact with our store, we may collect information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Products purchased or considered
  • Payment-related information necessary to process transactions
  • Customer service communications
  • Information you voluntarily provide when contacting us
  • Website usage information
  • Device information
  • Browser information
  • IP address
  • General information about how you interact with our website
  • Information collected through cookies and similar technologies

Payment information may be processed by third-party payment providers. Duddeston does not need to receive or store your complete payment card details when payment is processed through an external payment provider.

3. How We Use Information

We may use information collected through our store for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Confirming purchases
  • Arranging delivery
  • Providing order updates
  • Responding to customer service requests
  • Processing returns and refunds
  • Communicating about an order
  • Maintaining customer accounts where applicable
  • Preventing fraudulent or unauthorized transactions
  • Protecting the security of our website
  • Improving our products and shopping experience
  • Understanding website usage
  • Maintaining business and transaction records
  • Complying with applicable legal obligations
  • Communicating with customers when necessary for the operation of the store

Where applicable, we may also use information for marketing communications when permitted by law and where appropriate consent or another lawful basis exists.

4. Order Information

When you place an order, we need certain information to process and fulfill your purchase.

This can include your name, email address, telephone number, billing information, shipping address, products purchased, order value, and other information necessary to complete the transaction.

We use this information to:

  • Confirm your order
  • Prepare your purchase for shipment
  • Deliver the order to the address provided
  • Contact you regarding your order
  • Handle customer service matters
  • Process returns or refunds
  • Maintain appropriate transaction records

5. Payment Information

Payments may be processed through third-party payment providers, including PayPal.

When you choose PayPal at checkout, payment information is handled according to PayPal's own privacy practices and terms.

Duddeston does not request your PayPal password or security credentials.

You should never send your payment passwords, security codes, or complete payment credentials to Duddeston by email or through customer service.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website activity, improve performance, and support relevant store features.

Cookies may help us understand how visitors interact with our website, such as which pages are visited and how customers move through the shopping process.

Depending on the technologies enabled on our store, some cookies may be provided by Shopify or third-party services used to operate or improve the website.

You may be able to control cookies through your browser settings and, where applicable, through cookie or privacy controls provided on our website.

Disabling certain cookies may affect some website functionality.

7. Shopify

Duddeston uses Shopify to operate its online store.

Shopify provides the e-commerce infrastructure that allows us to display products, process orders, manage checkout functionality, and operate our online shopping experience.

Information processed through Shopify may be subject to Shopify's own privacy practices and applicable agreements.

8. Third-Party Service Providers

We may rely on third-party providers where necessary to operate our business.

Depending on the services enabled on our store, these providers may assist with:

  • Payment processing
  • Website hosting and infrastructure
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Website analytics
  • Marketing communications
  • Fraud prevention
  • Technical services

These providers may process information only to the extent reasonably necessary to provide their services or as otherwise permitted by applicable law.

9. Information Sharing

We do not sell customer information as part of the ordinary operation of Duddeston's online store.

We may disclose information when reasonably necessary to:

  • Fulfill an order
  • Process a payment
  • Deliver a package
  • Process a return or refund
  • Provide customer support
  • Operate our website
  • Prevent fraud or abuse
  • Protect our legal rights
  • Comply with legal requirements
  • Respond to lawful requests from governmental authorities

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including maintaining secure passwords and avoiding sending sensitive payment credentials through unsecured communication channels.

11. Data Retention

We generally retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

The appropriate retention period may depend on the type of information and the circumstances under which it was collected.

12. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights concerning your personal information.

These rights may include, where applicable:

  • Requesting access to personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of certain information
  • Requesting information about how personal information is used
  • Requesting information about categories of information collected or disclosed
  • Opting out of certain marketing communications
  • Exercising other rights provided under applicable privacy laws

To make a privacy-related request, contact:

Email: support@duddeston.com
Phone: +1 704 542 8813

We may need to verify your identity before completing certain requests.

13. Marketing Communications

If you receive marketing communications from Duddeston, you may unsubscribe where an unsubscribe option is provided.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, refund information, or customer service responses.

14. Children's Privacy

Duddeston is an online retail store intended for general consumers. We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.

When we update the policy, we will revise the "Last Updated" date at the top of the page.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Duddeston:

Duddeston
212 Cattle Ridge Rd
Waxhaw, NC 28173
United States

Email: support@duddeston.com
Phone: +1 704 542 8813

Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed