Refund policy
Last Updated: September 28, 2026
At Duddeston, we want you to feel comfortable when shopping with us. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order, subject to the conditions below.
Our goal is to make the return process straightforward and transparent.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
Requests submitted after the 30-day return period may not be eligible for a refund.
To start a return, contact us at:
Email: support@duddeston.com
Phone: +1 704 542 8813
Please include your order number and explain the reason for your return.
2. Return Costs
Eligible returns are accepted at no cost to the customer.
Duddeston does not charge a return processing fee for an eligible return.
Where a return shipment is required, we will provide the appropriate return instructions.
Please do not send an item to an address other than the return address or address specifically provided by our customer service team.
3. Return Address
Our stated shipping and returns address is:
Duddeston
212 Cattle Ridge Rd
Waxhaw, NC 28173
United States
Please contact us before sending a return so that we can confirm the correct return procedure.
4. Return Conditions
To be eligible for a return, products should generally be:
- Returned within the 30-day return period
- In an appropriate condition for resale
- Unworn
- Unwashed
- Free from significant damage
- Free from strong odors, stains, or other alterations
- Returned with original tags where applicable
- Returned with relevant original packaging where reasonably possible
Items that have been materially worn, washed, damaged, altered, or otherwise used beyond reasonable inspection may not qualify for a refund.
5. Clothing Inspection
Because Duddeston specializes in women's clothing, customers may need to try garments on to determine whether the item is suitable.
When trying on clothing, please take reasonable care to avoid makeup, perfume, deodorant, stains, pet hair, washing, or other conditions that could make the garment unsuitable for resale.
6. Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or contains an incorrect item, contact us as soon as reasonably possible.
Please provide:
- Your order number
- Your name
- A description of the issue
- Photographs where appropriate
We will review the issue and provide appropriate instructions.
For an item that arrives damaged or incorrect, please do not dispose of the product before contacting customer service unless we specifically instruct you to do so.
7. Refund Process
Once your returned item has been received and inspected, we will process the eligible refund.
Refund processing may take up to 10 days after the return has been approved and processed by Duddeston.
Once the refund is issued, the time it takes for the funds to appear in your account can also depend on your payment provider or financial institution.
8. Original Payment Method
Approved refunds will generally be issued to the original payment method used for the purchase.
If you paid through PayPal, the approved refund will normally be returned through the applicable PayPal payment method.
9. Refund Delays
If you have been notified that a refund has been processed but cannot see it in your account, please allow additional processing time for your payment provider or bank.
If the applicable processing period has passed and you still have not received the refund, contact:
Please include your order number so that we can investigate.
10. Exchanges
If you would like a different size, color, or product, contact customer service.
Depending on stock availability and the circumstances of the request, we may assist with an exchange or recommend placing a new order.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
Because orders may enter processing quickly, cancellation cannot always be guaranteed once fulfillment has begun.
If the order has already been shipped, our standard return procedure may apply instead.
12. Refund Policy Changes
Duddeston may update this Refund & Return Policy when necessary to reflect changes to our business, products, fulfillment arrangements, or applicable requirements.
The version published on this page at the time of your purchase will generally apply to that purchase, subject to applicable law.
13. Contact
For any return or refund questions:
Duddeston
212 Cattle Ridge Rd
Waxhaw, NC 28173
United States
Email: support@duddeston.com
Phone: +1 704 542 8813
Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed